Privacy Policy

Information We Collect

We collect information that you provide directly to us when you request a quote, schedule a consultation, or contact us through our website. This may include your name, address, phone number, email address, and details about your masonry project. We may also collect information about your property such as photos, measurements, and existing conditions relevant to providing our services.

When you visit our website, we automatically collect certain technical information such as your IP address, browser type, device information, and pages visited. This information helps us improve our website and understand how visitors use our site.

How We Use Your Information

We use your personal information to provide masonry services, respond to your inquiries, schedule consultations, prepare estimates, and communicate about your project. Your contact information allows us to keep you updated on project progress, schedule changes, and important notifications related to our services.

We may also use your information to send you helpful tips about masonry maintenance, information about our services, or special offers. You can opt out of these communications at any time. We use technical data to improve our website, analyze visitor patterns, and enhance user experience.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, such as payment processors, scheduling tools, or communication platforms. These providers are contractually obligated to protect your information and use it only for the services they provide to us.

We may disclose your information if required by law, court order, or government regulation. We may also share information to protect our rights, property, or safety, or the rights of our customers or the public.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. Cookies are small text files stored on your device. You can control cookie settings through your browser, but disabling cookies may limit some website functionality.

We may use analytics services to understand how visitors use our website. These services may use cookies to collect information about your visit, including pages viewed, time spent on site, and navigation paths.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure data storage, encrypted communications, and restricted access to personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project-related information may be retained for several years to support warranty claims and maintain business records.

Your Rights and Choices

You have the right to access, update, or delete your personal information. You can contact us at any time to review what information we have about you, request corrections, or ask us to delete your data. You may opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new revision date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

HW Hayward Masonry
1331 B St UNIT 6, Hayward, CA 94541
Phone: (510) 826-4844
Email: hello@masonryhayward.com